Refund Policy
Fairness. Clarity. Commitment.
Refund Policy
Kundali Shuddhi
A brand owned and operated by Vitta Mantrana Pvt Ltd
Effective Date: September 11, 2026
Last Updated: September 11, 2026
1. Purpose and Scope
This Refund Policy explains when and how refunds, replacements, cancellations, credits, and related payment adjustments may be available for products and services purchased through Kundali Shuddhi.
This policy applies to purchases made through the Kundali Shuddhi website, mobile application, or other authorised channels operated by Vitta Mantrana Pvt Ltd.
This Refund Policy should be read together with the applicable Terms and Conditions and any specific terms displayed for a particular product or service at the time of purchase.
2. General Refund Principles
- Refund eligibility depends on the nature of the product or service purchased and the circumstances giving rise to the request.
- A refund, where approved, will generally be made only to the original payment method or payment source used for the transaction.
- Refunds are not automatically available merely because a customer changes their mind after a service has been delivered or a product has been used.
- Customers should provide accurate and complete information when placing an order or requesting a service. Refunds will generally not be available where an issue has resulted from incorrect, incomplete, or inaccurate information supplied by the customer, except where expressly stated otherwise in this policy.
- Where a refund is approved, the amount may be adjusted for applicable taxes or charges that cannot be refunded or reversed, where applicable.
3. Digital Services, Readings and Reports
Digital services may include, without limitation, astrology readings, AI-generated readings, reports, tarot readings, rune readings, and other digitally delivered services made available through Kundali Shuddhi.
3.1 No Refund After Delivery
Digital reports and readings are generally non-refundable once they have been delivered or made available to the customer.
The scope of each report or reading is based on the features, sections, and portions specified for that particular service at the time of purchase. Customers should review the applicable service description before purchasing.
Kundali Shuddhi is not responsible for dissatisfaction arising from the customer's expectations regarding the content, interpretation, accuracy, or outcome of a report or reading.
3.2 Incorrect Information
No refund will generally be provided where a report or reading is generated using incorrect, incomplete, or inaccurate information supplied by the customer, including incorrect birth date, birth time, place of birth, or other information required for the service.
3.3 Duplicate Purchases
No refund will generally be provided where a customer purchases the same report or digital service more than once due to their own error, oversight, or failure to check their previous purchases.
This does not limit the separate process applicable to duplicate payment transactions caused by a technical error, as described in Section 5.
3.4 Partial Delivery
There is no provision for a partial refund for a report or digital service. A digital service is intended to be delivered in its entirety according to the service purchased.
3.5 Undelivered Digital Service
If payment has been successfully deducted but the purchased digital service has not been delivered or made available even after 24 hours, the customer may contact [email protected] with the relevant transaction details for investigation.
Where the service cannot be delivered, the transaction may be considered for a refund in accordance with this policy.
4. Subscriptions
4.1 Pre-Paid Subscription Model
Kundali Shuddhi subscriptions operate on a pre-paid basis. Access to the subscribed service continues for the subscription period that has already been paid for.
4.2 Cancellation
A customer may request cancellation of a subscription by contacting Kundali Shuddhi through the applicable cancellation mechanism or by writing to [email protected].
A cancellation request should be received at least 10 business days before the next scheduled subscription cycle if the customer wants the request to be considered for the upcoming renewal.
4.3 Refund on Subscription Cancellation
Where a written cancellation/refund request is received at least 10 business days before the next subscription cycle, Kundali Shuddhi may process the applicable refund in accordance with this policy.
The 10-business-day requirement is intended to allow sufficient time for cancellation processing because recurring subscription payments may be processed through an e-NACH mandate or other recurring payment arrangement maintained with the customer's bank and payment gateway. Kundali Shuddhi does not control the processing timelines of the customer's bank or payment gateway.
If a cancellation request is received later than 10 business days before the next scheduled cycle, Kundali Shuddhi cannot guarantee that the recurring payment will be stopped before the next processing date. Where the payment has already been processed, no refund is guaranteed solely because the customer submitted a late cancellation request.
4.4 Access After Cancellation
Cancellation of a subscription does not normally terminate access immediately. Unless otherwise specified, access continues until the end of the subscription period that has already been paid for.
4.5 Failed Recurring Payment
If a scheduled recurring subscription payment fails, the subscription may be suspended until the outstanding payment is successfully completed.
Because subscriptions are pre-paid, access to the applicable subscription service may remain suspended until successful payment.
5. Payment Issues
5.1 Payment Deducted but Transaction Shows as Failed
If money has been deducted from the customer's bank account or payment instrument but the transaction is shown as failed or unsuccessful on Kundali Shuddhi, the payment may not have been settled to Kundali Shuddhi.
The customer should contact their bank or payment provider to trace the transaction and initiate the applicable reversal or chargeback process. The customer may also contact Kundali Shuddhi at [email protected] so that the transaction can be checked from our end and appropriate assistance can be provided.
5.2 Duplicate Payment Due to Technical Error
If the customer believes that they have been charged twice for the same transaction due to a technical error, they should notify Kundali Shuddhi at [email protected] within 24 hours of the transaction.
Kundali Shuddhi may coordinate with the payment gateway to verify the duplicate transaction and, where confirmed, request a refund.
Any approved refund for a duplicate technical payment will be processed back to the original payment source and will not be transferred to a different bank account, card, wallet, or payment instrument.
5.3 Refund to Original Payment Method
Unless otherwise required or permitted by applicable requirements, approved refunds will be processed to the original payment method or payment source used for the relevant transaction.
6. Online Puja Services
6.1 Cancellation by Customer
Online puja bookings are subject to the specific timing and availability of the temple, priest, or service provider.
A cancellation request made within 48 hours before the scheduled puja is not eligible for a refund.
A partial refund may be provided in exceptional circumstances at the discretion of the relevant temple, priest, or service provider. Kundali Shuddhi cannot guarantee that such a partial refund will be approved.
6.2 Cancellation or Inability to Conduct Puja by Service Provider
If Kundali Shuddhi, the priest, temple, or other applicable service provider cancels the puja or is unable to conduct it, Kundali Shuddhi will generally attempt to arrange a rescheduled puja first.
If rescheduling is not possible, the transaction may be considered for a refund in accordance with this policy.
6.3 Customer-Provided Puja Information
No refund will generally be provided where the inability to conduct or correctly arrange a puja results from incorrect, incomplete, or inaccurate information supplied by the customer.
This may include information such as the devotee's name, gotra, father's name, or other information required for the selected puja.
6.4 Rescheduling
Requests to reschedule an online puja will be considered on a case-by-case basis and will depend on the next available suitable or auspicious time offered by the relevant temple, priest, or service provider.
Rescheduling is therefore not guaranteed for a particular date or time.
7. Physical Products
7.1 Damaged, Wrong, or Missing Products
Customers must report a damaged product, wrong product, or missing item within 7 days of delivery.
Such claims must be supported by an unboxing video as described below.
7.2 Mandatory Unboxing Video
An unboxing video is mandatory for every claim involving:
● a damaged product;
● a wrong item;
● a missing item or component; or
● other physical-product discrepancies that could reasonably be identified during unboxing.
The unboxing video must be a continuous, uncut recording showing the package from the beginning of the unboxing process through the discovery of the issue.
If the required continuous unboxing video is not provided, Kundali Shuddhi may reject the claim and no refund or replacement will be guaranteed.
7.3 Replacement Before Refund
Where a physical product is confirmed to be defective, damaged, incorrect, or otherwise eligible for a remedy under this policy, Kundali Shuddhi will generally provide a replacement first.
If a suitable replacement is not possible, a refund may be issued.
7.4 Return Shipping Costs
The customer may initially be required to bear the return shipping cost for a product being returned for investigation.
Where the claim is successfully verified and the product is successfully returned as required, Kundali Shuddhi will refund the eligible return shipping cost, subject to reasonable supporting documentation and the applicable investigation.
7.5 Used or Opened Products
Products that have been used or opened are generally not eligible for refund or replacement.
Exceptions may apply where the product itself is damaged, defective, incorrect, or otherwise qualifies under this policy.
Eligible products must generally be returned in their original packaging and with the relevant components and materials supplied with the order.
8. Product Delivery Issues
8.1 Product Not Delivered
If an ordered physical product has not been delivered within the expected delivery period, the customer should raise the concern with the applicable delivery partner and inform Kundali Shuddhi at [email protected].
Kundali Shuddhi may investigate the shipment with the delivery partner before determining whether a replacement or refund is appropriate.
8.2 Incorrect or Incomplete Shipping Address
The customer is responsible for providing a complete and accurate shipping address.
If an order cannot be delivered or requires re-delivery because the customer provided an incorrect or incomplete address:
● the customer may be required to pay applicable additional re-delivery shipping costs; and/or
● the order may be cancelled or refunded after deduction of applicable shipping, return, handling, or other costs, based on the circumstances and the customer's instructions.
If the customer contacts Kundali Shuddhi while the product is still in transit and provides the correct shipping information, Kundali Shuddhi will attempt to correct or update the shipping details where the delivery process permits such a change.
9. Refund Processing Time
Refunds will generally be initiated within 5-7 working days of approval, after which the time taken for the payment provider/bank to credit the amount may vary.
The time taken for the amount to appear in the customer's account is dependent on the payment provider, bank, card network, wallet, or other financial institution involved in the original transaction.
10. Taxes and Other Adjustments
Where a refund is approved, the refund amount may be adjusted for applicable taxes or other amounts that cannot be refunded or reversed, where applicable.
Accordingly, a refund may not always equal the original amount charged where applicable taxes, charges, or other adjustments are required.
11. Promotional Discounts, Coupons and Credits
Where a customer has used a promotional discount, coupon, offer, wallet balance, credit, or similar benefit, any refund will generally be limited to the actual amount paid by the customer for the relevant transaction.
Promotional discounts, coupons, credits, or other non-cash promotional benefits are not generally refundable or convertible into cash.
12. Chargebacks and Payment Disputes
Customers should contact Kundali Shuddhi at [email protected] before initiating a chargeback or payment dispute for a transaction.
Kundali Shuddhi will review the transaction and attempt to resolve legitimate payment or refund concerns through the applicable payment process.
Nothing in this section prevents a customer from exercising any rights available to them under applicable law or the rules of their bank, card network, payment provider, or other applicable payment system.
13. Fraud, Abuse and Misuse
Kundali Shuddhi reserves the right to investigate refund requests and to reject, suspend, or withhold a refund where there are reasonable grounds to believe that the request involves:
● fraud;
● abuse of the refund process;
● false or misleading information;
● manipulation of transaction records;
● repeated misuse of refund or replacement provisions;
● fraudulent payment activity; or
● other conduct intended to obtain an improper refund, replacement, credit, or financial benefit.
Where appropriate, Kundali Shuddhi may suspend or restrict the relevant account or service in accordance with its Terms and Conditions.
14. Exception or Goodwill Refunds
Kundali Shuddhi may, at its discretion, provide an exception or goodwill refund in circumstances not expressly covered by this Refund Policy.
Any such exception does not create an obligation to provide the same exception in another case and does not amend the general refund terms applicable to other customers or transactions.
15. How to Request a Refund or Report a Payment Issue
Customers should contact:
Email: [email protected]
The request should include, where applicable:
● customer name;
● registered email address or mobile number;
● order ID, transaction ID, or subscription details;
● date of purchase or payment;
● product or service purchased;
● reason for the refund or payment issue; and
● supporting documents, photographs, videos, or other evidence required under this policy.
For physical-product damage, wrong-item, or missing-item claims, the required continuous, uncut unboxing video must be provided.
Kundali Shuddhi may request additional information reasonably required to investigate the request.
16. Refund Decision
Submission of a refund request does not itself guarantee a refund.
Kundali Shuddhi will review the request against the applicable service terms, transaction information, supporting evidence, and this Refund Policy before approving or rejecting the request.
Where a refund is rejected, the customer may contact [email protected] for clarification regarding the decision.
All legal cases if arising are to be done in Bhubaneswar Courts jurisdiction only
17. Changes to This Refund Policy
Kundali Shuddhi may update or modify this Refund Policy from time to time.
The updated version will be made available through the Platform and will indicate the applicable effective or update date.
Changes will generally apply to transactions made after the updated policy becomes effective, unless otherwise required by applicable law or expressly stated for a particular service.
18. Contact
For refund requests, cancellation requests, payment issues, or questions regarding this Refund Policy:
Kundali Shuddhi
A brand owned and operated by Vitta Mantrana Pvt Ltd
Registered Office:
Duplex House 243, Manorama Estate, Rasulgarh, Bhubaneswar, Odisha 751010, India
Support Email: [email protected]
End of Refund Policy