Terms of Use
Use wisely. Stay aligned.
Terms of Use
Kundali Shuddhi
A brand owned and operated by Vitta Mantrana Pvt Ltd
Effective Date: March 1, 2026
Last Updated: September 11, 2026
Registered Office: Duplex House 243, Manorama Estate, Rasulgarh, Bhubaneswar, Odisha 751010, India
Please read these Terms and Conditions ("Terms", "Agreement") carefully before accessing or using any service offered through Kundali Shuddhi ("Platform", "we", "us", "our"), a brand owned and operated by Vitta Mantrana Pvt Ltd, a company incorporated under the Companies Act, 2013.
By registering on the Platform, clicking "I Agree", purchasing any service or product, subscribing to any plan, or accessing the Platform, you ("User", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms, together with the Privacy Policy, Refund Policy, and any other applicable service-specific terms published by the Company.
1. DEFINITIONS
● "Company" means Vitta Mantrana Pvt Ltd, registered at Duplex House 243, Manorama Estate, Rasulgarh, Bhubaneswar, Odisha 751010, India.
● "Brand / Platform" means Kundali Shuddhi and its website, applications, interfaces, and associated digital services.
● "Services" means all digital and physical offerings made available through the Platform, including AI-generated Kundali readings, reports, remedy recommendations, online puja facilitation, subscriptions, and physical remedial products.
● "AI Services" means features powered by automated algorithms, artificial intelligence, machine learning, computational systems, or related technologies that produce astrological calculations, chart analyses, forecasts, interpretations, or remedial recommendations.
● "Digital Services" means AI-generated readings, reports, charts, analyses, answers, and other digitally delivered services or content.
● "Physical Products" means tangible products offered through the Platform, including gemstones, yantras, rudraksha, malas, puja samagri, and other remedial or spiritual products.
● "Puja Services" means religious or spiritual ceremonies facilitated by the Company through independent priests, temples, service providers, or other empanelled parties.
● "Subscription" means any recurring paid plan under which the User is charged periodically for access to specified Platform features or Services.
● "User Content" means information, questions, text, images, files, birth details, or other information submitted by a User to the Platform.
2. PURPOSE AND USE OF THE PLATFORM
The Platform provides astrology-related information, readings, reports, interpretations, recommendations, spiritual and remedial services, puja facilitation, and related products.
The Platform's astrology and AI-generated outputs are based on traditional astrological systems, computational methods, and interpretive processes. Such outputs should not be relied upon as professional advice.
Nothing provided through the Platform constitutes medical, psychological, psychiatric, legal, financial, investment, employment, or other professional advice.
Users are responsible for their own decisions, actions, and reliance on information obtained through the Platform.
3. ELIGIBILITY, ACCOUNTS AND MINOR DATA
3.1 Minimum Age
You must be at least 18 years of age and legally competent to enter into a binding agreement.
3.2 Children's Accounts and Self-Service Use
Children under 18 years of age are not permitted to create accounts or use self-service features of the Platform.
3.3 Services Involving a Minor
Where a parent or lawful legal guardian requests a service involving a minor, the parent or legal guardian must write to [email protected] before the relevant data is processed.
Processing of information relating to a minor will occur only in accordance with applicable requirements.
The Company may require appropriate verification of the identity and authority of the requesting parent or legal guardian before processing such information.
The Company may refuse to process the request where the requested verification is not satisfactory.
3.4 Third-Party Information
Where you provide personal information relating to another individual, you represent that you are authorised to provide such information and that you have complied with applicable law in doing so.
This includes, without limitation, information provided for compatibility analysis, relationship analysis, matchmaking, or generation of a Kundali or other chart relating to another individual.
You are responsible for ensuring that the information you submit concerning another person is accurate and that you have the appropriate basis or permission to provide that information.
4. DESCRIPTION OF SERVICES
4.1 AI-Generated Kundali Readings and Reports
The Platform may provide automated birth chart analyses, planetary positions, dashas, forecasts, interpretations, compatibility analyses, and other astrological outputs.
Unless expressly stated otherwise, such outputs are generated using automated systems and are not prepared, verified, or reviewed by a human astrologer.
4.2 AI-Suggested Remedies
The Platform may provide recommendations involving gemstones, yantras, rudraksha, mantras, fasting, puja, or other remedies based on the information and astrological configurations used by the relevant Service.
Such recommendations should not be treated as professional advice and do not guarantee any particular result.
4.3 Online Puja Facilitation
The Company may facilitate the booking of puja and related services through independent priests, temples, service providers, or empanelled parties.
The Company facilitates the booking and delivery of the applicable service but does not guarantee any particular spiritual, religious, personal, financial, health, relationship, legal, or other outcome.
The Company may use an alternative qualified service provider where reasonably necessary to fulfil a confirmed booking.
4.4 Physical Products
The Platform may offer physical products including gemstones, yantras, rudraksha, malas, puja samagri, and other related products.
Product specifications, applicable descriptions, seller information, pricing, taxes, country of origin, and other required product information will be provided in the relevant product SKU listing, where applicable.
5. USER-PROVIDED INFORMATION
5.1 Accuracy of Information
Users are responsible for ensuring that information supplied to the Platform is accurate, complete, and current.
This is particularly important for information used to generate astrological charts and reports, including:
● date of birth;
● time of birth;
● place of birth;
● geographical coordinates;
● timezone or other location information; and
● any other information requested by the relevant Service.
Incorrect, incomplete, or inaccurate information may result in different or inaccurate calculations, charts, interpretations, or reports.
The Company is not responsible for an output being incorrect where the underlying information supplied by the User was incorrect, incomplete, or inaccurate.
5.2 Responsibility for Submitted Information
You are responsible for information, questions, materials, and other User Content submitted through your account or through the Platform.
You must not submit information that you do not have the right or authority to provide.
5.3 User Responsibility for Third-Party Information
Where you submit information concerning another individual, you remain responsible for having the appropriate authority, basis, or permission to provide that information to the Platform.
6. AI SERVICES AND AI LIMITATIONS
AI Services are generated through automated systems and may have inherent limitations.
AI-generated outputs may:
● contain inaccuracies or errors;
● misunderstand or misinterpret a User's question;
● produce incomplete information;
● produce inconsistent interpretations;
● incorrectly interpret astrological principles or configurations;
● produce computational or processing errors;
● omit relevant information;
● provide recommendations that may not be appropriate for a particular individual; or
● produce different responses to similar or substantially similar questions.
AI outputs are generated based on the information and systems available at the time of processing. The Company does not guarantee that every output will be complete, accurate, consistent, or suitable for a particular purpose.
No Guarantee of Predictive Accuracy
The Company makes no guarantee of predictive accuracy.
Astrological forecasts, interpretations, compatibility assessments, calculations, and recommendations are not guaranteed to correctly predict future events or outcomes.
Users should exercise their own judgement and should not rely on Platform outputs as professional advice.
7. NO GUARANTEED OUTCOME
The Company does not guarantee any particular outcome from astrology readings, AI outputs, remedies, products, or puja services.
7.1 Astrology
There is no guarantee of:
● future events;
● marriage;
● pregnancy;
● employment;
● promotion;
● wealth;
● business success;
● health outcomes; or
● relationship outcomes.
7.2 Remedies
There is no guarantee that:
● a gemstone will produce a particular result;
● a mantra will change an outcome;
● a yantra will remove a dosha; or
● a puja will resolve a problem.
7.3 Puja
There is no guarantee of:
● divine intervention;
● blessings;
● removal of dosha;
● financial success;
● marriage;
● health;
● pregnancy; or
● legal outcome.
The purchase or use of any Service, remedy, or product does not constitute a promise or guarantee that a particular event will occur or that a particular problem will be resolved.
8. PROFESSIONAL ADVICE DISCLAIMER
Information, readings, reports, forecasts, recommendations, and other outputs provided through the Platform should not be relied upon as professional advice.
In particular, Platform outputs should not be used as a substitute for qualified professional advice or services concerning:
● medical or health matters;
● mental health or psychological matters;
● legal matters;
● financial or investment matters;
● employment or business decisions; or
● any other matter for which professional advice is appropriate.
Users remain solely responsible for decisions made after using the Platform.
9. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
You agree to use the Platform only for lawful and authorised purposes.
You must not use the Platform for:
- Unlawful activity;
- Harassment of any person;
- Impersonation of another person or entity;
- Infringement of intellectual property, privacy, contractual, or other rights;
- Malware, malicious code, viruses, or other harmful software;
- Abuse of the Platform, its systems, services, personnel, or other users;
- Scraping, automated extraction, harvesting, or bulk collection of Platform content or data;
- Attempts to circumvent limits, restrictions, usage controls, subscription restrictions, security measures, or other Platform controls;
- Attacks against the Platform, including attempts to disrupt, damage, overload, probe, compromise, or gain unauthorised access to Platform systems; or
- Fraudulent payment activity, including use of stolen payment methods, chargeback abuse, payment manipulation, or other fraudulent transactions.
The Company may take appropriate action where it reasonably believes that a User has engaged in prohibited activity.
10. INTELLECTUAL PROPERTY
All software, source code, computational logic, astrological report structures, layouts, graphics, text, illustrations, designs, trademarks, logos, branding, databases, and other Platform materials are owned by or licensed to the Company and are protected by applicable intellectual property rights.
The trademark "Kundali Shuddhi", together with associated branding and Platform materials, may not be copied, reproduced, modified, distributed, commercially exploited, or used without prior written permission from the Company.
Subject to these Terms and payment of applicable charges, Users are granted a limited, personal, non-exclusive, non-transferable, non-sublicensable licence to access and use purchased Digital Services and reports for their personal use.
Users may download and retain reports purchased through the Platform for personal use, subject to these Terms.
Users must not:
● reproduce Platform content in bulk;
● commercially resell or redistribute purchased reports or Platform content;
● systematically extract Platform content;
● use Platform content to create a competing service; or
● use Platform content for automated scraping, dataset creation, or training, evaluating, or fine-tuning an artificial intelligence or machine-learning system.
11. PAYMENTS, PRICING AND TAXES
11.1 Pricing
Prices for Services and Products will be displayed on the relevant Platform page.
Applicable taxes and other charges, where applicable, will be disclosed during the purchase process or on the relevant product/service listing.
11.2 Payment Processing
Payments may be processed through third-party payment gateways or payment service providers.
The Company does not store complete card numbers, CVVs, online banking passwords, or equivalent full payment credentials.
Payment processing may be subject to the terms and policies of the relevant payment service provider.
11.3 Payment Confirmation
A transaction is considered successfully placed only after the relevant payment has been successfully authorised or received and the Company or its payment/service provider has generated an applicable confirmation.
The Company may decline, cancel, or reverse a transaction where there is a reasonable basis to believe that the transaction is fraudulent, unauthorised, technically erroneous, or otherwise invalid.
12. SUBSCRIPTIONS AND RECURRING PAYMENTS
12.1 Subscription Renewal
Where a Service is offered on a recurring subscription basis, the subscription will renew automatically at the applicable interval unless cancelled in accordance with these Terms and the applicable subscription terms.
The applicable price, billing interval, renewal terms, and other material subscription information will be displayed at the time of purchase.
12.2 Recurring Payment Mandates
Recurring subscription payments may be processed through standing instructions, e-mandates, or other recurring payment mechanisms established through the User's bank, card issuer, payment gateway, or payment service provider.
The Company does not directly control the User's bank account or payment instrument.
12.3 Subscription Cancellation
A User may request cancellation of an active recurring subscription by emailing [email protected].
Because recurring payment processing may require advance processing time by banks, payment gateways, card networks, and other payment service providers, cancellation requests should be submitted at least 10 working days before the scheduled renewal/payment date to allow reasonable time for the cancellation instruction to be processed.
Where a cancellation request is received later than this period, the Company will use reasonable efforts to process the cancellation before the next payment is processed, but the next recurring payment may already have entered the processing cycle.
Where a recurring payment has already been processed, the applicable Refund Policy will apply.
Cancellation of a subscription does not automatically entitle the User to a refund for a period that has already been paid for, except as provided under the applicable Refund Policy.
13. DIGITAL SERVICES, REPORTS AND DELIVERY
Digital Services and reports may be generated and delivered electronically to the User's account, email address, Platform interface, or other delivery method specified at the time of purchase.
The User is responsible for:
● providing accurate information;
● entering correct birth details;
● providing a valid email address where required;
● maintaining access to their account; and
● reviewing the information entered before submitting a request.
Once a Digital Service or report has been successfully generated and delivered, the applicable refund provisions will be governed by the Refund Policy.
14. REFUNDS AND CANCELLATIONS
Refunds and cancellations are governed by the Company's applicable Refund Policy.
Different refund and cancellation conditions may apply depending on the type of Service or Product purchased.
14.1 Digital Services and Reports
Digital Services and reports are non-refundable after successful delivery.
The User is responsible for the accuracy and completeness of information supplied for generation of the Service or report.
Where payment has been successfully deducted from the User's account but the purchased Digital Service or report has not been delivered even after 24 hours, the User may contact [email protected] for resolution and, where applicable, a refund in accordance with the Refund Policy.
14.2 Online Puja Services
For cancellation of an online puja booking, at least 48 hours' prior notice is required for eligibility for a full refund, subject to applicable platform, payment processing, service, or other charges.
Cancellations made with less than 48 hours' notice may be subject to reduced or no refund depending on the stage of service fulfilment and applicable charges.
The applicable Refund Policy will govern the final refund amount.
14.3 Physical Products
Physical Products are not eligible for refund where the product has been used, altered, damaged after delivery, or otherwise rendered unsuitable for return.
Refund or replacement may be considered where:
● the item delivered is damaged;
● the wrong item was delivered; or
● an item is missing from the shipment.
For claims concerning damaged, incorrect, or missing items, the Company may require an unboxing video showing the package from the time it is unopened through the opening and inspection of its contents.
The unboxing video requirement is intended to help verify delivery condition and prevent fraudulent claims.
Product-specific information, specifications, applicable disclosures, and other relevant details will be provided on the applicable product SKU listing.
15. PUJA SERVICES
Puja Services are facilitated through independent priests, temples, service providers, or empanelled parties.
The Company will make reasonable efforts to arrange the Service booked by the User.
The Company may need to reschedule, substitute a service provider, or make reasonable changes where circumstances require it.
The User is responsible for providing accurate booking details and being available where participation or information from the User is required.
The Company does not guarantee any particular spiritual, religious, personal, financial, health, relationship, legal, or other outcome from a Puja Service.
16. PHYSICAL PRODUCTS
Physical Products may vary slightly in appearance, colour, texture, shape, size, weight, or other physical characteristics from images displayed on the Platform, where such variation is inherent to the nature of the product.
The specific product description, specifications, applicable disclosures, pricing, country of origin, seller information, and other required information will be provided on the relevant product SKU listing.
Users should review the applicable product listing before placing an order.
17. PLATFORM AVAILABILITY AND THIRD-PARTY SERVICES
The Company aims to maintain the availability and functionality of the Platform but does not guarantee uninterrupted or error-free operation.
The Platform may depend on third-party infrastructure and services, including:
● hosting providers;
● cloud services;
● AI technology providers;
● payment gateways;
● telecommunications networks;
● email providers;
● delivery partners; and
● third-party service providers.
The Company will not be responsible for delays or failures caused by circumstances outside its reasonable control, including failures or interruptions affecting third-party services.
The Platform may be temporarily unavailable for maintenance, upgrades, security measures, technical issues, or other operational reasons.
18. USER ACCOUNT AND SECURITY
Where the Platform requires an account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account, except where such activity results from a security failure attributable to the Company.
You must not:
● share account credentials where account sharing is prohibited;
● permit unauthorised access to your account;
● attempt to access another User's account; or
● circumvent account or access controls.
You should notify the Company promptly at [email protected] if you believe that your account has been accessed or used without authorisation.
19. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
19.1 As-Is Availability
The Platform and all services are provided on an "as is" and "as available" basis without express or implied warranties regarding continuous uptime, accuracy, or suitability.
19.2 Liability Cap
To the maximum extent permitted by Indian law, Vitta Mantrana Pvt Ltd, its directors, officers, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from Platform access, reliance on astrological outputs, or third-party service delays. In all events, our total aggregate liability shall not exceed the amount paid by you to the Company in the three (3) months preceding the event, or INR 500 (Rupees Five Hundred Only), whichever is higher.
20. SUSPENSION AND TERMINATION
The Company may suspend or terminate access for material breach, fraud, misuse, unlawful activity or security risks.
Any refund, unused balance or credit will be dealt with in accordance with applicable law and the applicable refund/credit terms.
The Company may also suspend access where necessary to protect the Platform, other Users, service providers, payment systems, or the integrity and security of the Platform.
Termination or suspension of access does not affect provisions of these Terms that are intended to continue after termination, including provisions relating to intellectual property, disclaimers, limitation of liability, dispute resolution, and other provisions that by their nature should survive.
21. GOVERNING LAW, ARBITRATION AND JURISDICTION
21.1 Governing Law
These Terms shall be interpreted and governed in accordance with the laws of the Republic of India.
21.2 Arbitration
Any unresolved claim or dispute arising out of or related to these Terms shall be referred to and resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties.
The seat and venue of arbitration shall be Bhubaneswar, Odisha, India.
All proceedings shall be conducted in English or Odiya.
21.3 Jurisdiction
Subject to arbitration, the courts situated in Bhubaneswar, Odisha, India shall exercise exclusive jurisdiction.
22. GRIEVANCE REDRESSAL
For complaints or grievances concerning the Platform, Users may contact:
Vitta Mantrana Pvt Ltd
Brand: Kundali Shuddhi
Designation: Grievance Redressal Officer
Email: [email protected]
Address: Duplex House 243, Manorama Estate, Rasulgarh, Bhubaneswar, Odisha 751010, India
Complaints will be acknowledged within 24 hours and will be addressed within 15 working days of receipt, subject to the nature and complexity of the matter.
For general support, order tracking, minor Kundali requests, subscription cancellation requests, and operational matters:
23. ELECTRONIC COMMUNICATIONS
By using the Platform, you consent to receiving electronic communications relating to your account, purchases, subscriptions, transactions, Services, orders, security, and other operational matters.
Such communications may be delivered through email, the Platform, SMS, or other communication channels made available by the Company.
Transactional and service-related communications are separate from promotional communications.
24. CHANGES TO THESE TERMS
The Company may update or modify these Terms from time to time.
The updated Terms will be published on the Platform with the revised "Last Updated" date.
Where changes are material, the Company may provide additional notice through the Platform or by electronic communication where appropriate.
Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable requirements.
25. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible, and the remaining provisions will continue in full force and effect.
26. WAIVER
A failure or delay by the Company in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.
A waiver of any provision on one occasion does not constitute a continuing or permanent waiver of that provision.
27. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, and any applicable service-specific or product-specific terms published by the Company, constitute the terms governing your use of the Platform and purchase or use of its Services and Products.
Where specific service or product terms apply, those terms will supplement these Terms for the relevant Service or Product.
28. ASSIGNMENT
The Company may assign, transfer, or otherwise deal with its rights and obligations under these Terms in connection with a merger, restructuring, sale, transfer of business, corporate reorganisation, or transfer of the Platform or relevant business assets.
Users may not transfer their Platform account or contractual rights or obligations to another person without the Company's prior written consent, except where otherwise permitted by applicable requirements.
29. FORCE MAJEURE
The Company will not be responsible for delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, war, civil disturbance, government action, strikes, internet or telecommunications failures, cloud or hosting failures, payment-network failures, cyber incidents, widespread technical failures, service-provider failures, or other circumstances beyond the Company's reasonable control.
30. NOTICES AND CONTACT
All notices, requests, cancellation requests, and other communications to the Company under these Terms should be sent to the applicable contact address provided on the Platform or to:
General Support: [email protected]
Grievances: [email protected]
The Company may communicate with Users through the email address or other contact information associated with their account.
31. SURVIVAL
The provisions of these Terms that by their nature are intended to survive termination or expiry of access to the Platform will continue to apply after termination, including provisions relating to intellectual property, user obligations, disclaimers, limitation of liability, dispute resolution, and any outstanding payment or contractual obligations.
32. CONTACT INFORMATION
Kundali Shuddhi
A brand owned and operated by Vitta Mantrana Pvt Ltd
Registered Office:
Duplex House 243, Manorama Estate, Rasulgarh, Bhubaneswar, Odisha 751010, India
General Support: [email protected]
Grievance Redressal: [email protected]
Last Updated: September 11, 2026